Refund policy

RETURN & REFUND POLICY

At XPOSD, you can request a return, exchange, or refund within 7 days of receiving your order.

How to request a return

Email xposd.pk@gmail.com with your order number, the item you wish to return, and whether you would prefer an exchange or refund.

If your item is damaged, faulty, or incorrect, describe the issue and include photographs where possible. Contact us before sending your parcel so we can provide the return instructions and address.

Return shipping charges

Customers are responsible for return shipping charges for returns and exchanges, including size changes, change-of-mind requests, and issues attributed to XPOSD, except where applicable law requires otherwise.

Exchanges

Exchanges are subject to the availability of the requested product and size. If your preferred replacement is unavailable, we will contact you to discuss an alternative or refund.

Refunds

Once we receive and assess your returned item, we will notify you of the outcome. For an approved refund, we will confirm the amount, payment method, and expected processing time by email.

For Cash on Delivery orders, we will arrange an appropriate refund method with you. Never share your banking password, PIN, or one-time verification code.

Cancellations

You may cancel your order before dispatch by emailing us with your order number. If you have already paid for an order successfully cancelled before dispatch, we will arrange a refund.

After dispatch, requests are handled through our return process.

Faulty or incorrect items

Please contact us promptly if your order arrives damaged, faulty, or different from what you ordered. Our 7-day request window does not limit any rights or remedies available under applicable law.

Contact

XPOSD
Email: xposd.pk@gmail.com